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It may take 3-5 business days for funds to appear on your account/statement. You should receive an e-mail notification of your refund. Refunds are processed once returned items are received at our shop, inspected, and approved.Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item. Exchanges are simplified by issuing refunds so the customer may place a new order.This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item. If we sent the wrong item, we will work to correct the mistake promptly.*Delivery date will be determined by the USPS timestamp of delivery to the address on the order. Returns must be received within 14 days of delivery* to be eligible for refund or exchange.
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Orders which qualified for free shipping will be refunded minus actual shipping & handling costs. Any refunds given EXCLUDE original shipping & handling costs.Harness exchanges will not be charged restocking fees. ALL HARNESSES will incur a 25% restocking fee upon return.Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.Rarely, returns of certain items may incur up to a 25% restocking fee.Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund. You must contact us PRIOR to returning an item.